Shipping & Returns
Shipping Policy

Packages are usually shipped no later than two hours after receipt of the payment and are sent through PAQ 72h, SEUR 24h or TIPSA 14h transport of your choice with tracking and delivery with signature, the shipments mentioned above are not valid For CANARY ISLANDS, in case you need a shipment to CANARY ISLANDS you must choose to send by CERTIFIED MAIL. Whichever choice you make the shipment, you will be provided a tracking number of your package so you can know the status of the shipment at all times.

Shipping costs include handling and packaging costs, as well as shipping costs. They may contain a fixed, while shipping rates vary according to the total weight of the shipment. We advise you to group your items in an order. We do not accept two different orders in a single shipment, and shipping rates will apply separately. Your package is shipped protected (if you want to add insurance for your package you can order it by mail), special attention is paid to protecting the contents of the packages sent.

The boxes and wrappers are according to the size of the items purchased to ensure the protection of the products sent.

Shipping (Inside the peninsula)

We send the orders the same day the payment is received. Orders will be shipped at 17: 30HS hours of the current day so that this is possible these must have been made before 5:00 pm in order to have material time to verify payment. Orders are delivered on weekdays from Monday to Friday. ** There is no delivery on Saturdays and Sundays.

Important: You must take into account the time at which you make the purchase, if an order was made later than 17:00 hours of the current day, it will not be sent until the following day, so 24 hours to count Are from the departure of the shipment and not from the moment the purchase is made.

Please note that if you pay by transfer from a bank other than BBVA the payment may take 24 hours to complete which causes a delay in the delivery and reception of the order.

If we have any incidence with the order we will contact you to inform and decide about it.

Shipping to Balearic Islands

Only for SEUR 24h or Certified Mail.

Shipments to the Canary Islands, Ceuta and Melilla.

Only by Certified Post.

Estimated time of arrival is 2-4 business days from receipt of payment.

Important: You must take into account the time at which you make the purchase, if an order was made later than 17:00 hours of the current day, it will not be sent until the following day, so 24 hours to count Are from the departure of the shipment and not from the moment the purchase is made.

For Ceuta, Melilla, Baleares and Canary Islands we send it by Certified Mail and will have an additional cost of 2 Euros, approximate delivery time 3 days. They will only be made by our CERTIFIED MAIL option.
Payment Methods:
You can pay with:

- Credit card through Paypal (no need to create a Paypal account).

- PayPal.

-Transfer or bank account entry (if you pay through income or transfer it will cost € 1.5 less per order or 3.4% + 0.35 € of the value of your cart if it applies to the promotion, consult the commercial if Have any doubts).

The orders are sent through the courier company SEUR 24h, TIP-SA 14h or by CORREOS PAQ 72h. Once your order has been sent you can follow it through a locator that we will add to the status of your order. You can choose Correos as a more economical company, but keep in mind that parcels sent by Mail usually arrive between 48h or end of the contracted term ---> 72h.

Returns:

If you are not 100% satisfied with your order, you can return the package without any problem during the 7 days following the receipt of your order (provided that the product is intact, unopened and in the same state that you received it, it is Say, with the original packaging).

From AleluÁ we believe that you deserve the best online shopping experience so we put all our effort to get it. If you are not happy with your order you can send the package received with any transport agency * and we will refund the amount corresponding to your purchase with a simple and fast process.

For any questions or queries you can call 601.231.514. In the hours of 9-14 and 16-20: 30.

* Requires tracking number.


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