Terms and conditions of use

Payments

We only accept secure payment methods: bank transfer, paypal or deposit.

Return

If the product arrives wrong to its destination   You have 7 days to return it.   Send us an email through the contact form to give you a   No. of return for those products that you have purchased and wish to return. For this, the product must be in perfect condition (as it was purchased), and the purchase must have been made within a month.  

Warranty

All products have a 1 year warranty. Contact through   form   to open an RMA application.

 

DATA PRIVACY POLICY

Social denomination:   ALELUA.COM 
Commercial Name: AleluÁ 
Registered Office:   Torreta de Miramar, 1, local 3 Bajo, Valencia - CP 46020
CIF / NIF: X42879876V 
Phone: +34   601231514 
e-mail:   ventas@alelua.com 
Domain name:   ALELUA.COM


In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing regulations, the person responsible for the website, in compliance with the provisions of art. 5 and 6 of the LOPD, informs all users of the website that provide or will provide their personal data, that these will be incorporated into an automated file that is duly registered with the Spanish Agency for Data Protection.

Users, by checking the box and / or the registration on our website, expressly and freely and unequivocally accept that their personal data be treated by the provider to perform the following purposes:


one.      Submission of commercial advertising communications by e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communication. Said commercial communications will be related to products or services offered by the provider, as well as by the collaborators or parthners with whom the latter would have reached an agreement of commercial promotion among its clients. In this case, third parties will never have access to personal data. In any case, commercial communications will be made by the provider and will be products and services related to the provider's sector. 
two.      Conduct statistical studies. 
3.      Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to the user on the company's website. 
Four.      Forward the newsletter on the website.


The provider expressly informs and warrants users that their personal data will not be transferred in any case to third companies, and that whenever there was to be some kind of transfer of personal data, previously, express consent, informed, would be requested. and unequivocal by the holders.


All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the user. In case all the data are not provided, the provider does not guarantee that the information and services provided are completely adjusted to their needs.

The provider guarantees in any case to the user the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms provided in the current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD), you may exercise your rights by sending an express request, together with a copy of your ID, through the following means:


E-mail:   venta@alelua.com

Similarly, the user can unsubscribe from any of the subscription services provided by clicking on the unsubscribe section of all emails sent by the provider. 
In the same way, the provider has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data that it deals with, as well as to avoid its loss, alteration and / or access by unauthorized third parties.

USE OF COOKIES AND THE ACTIVITY FILE 
The provider for their own account or that of a third party contracted for the provision of measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server in order to record the user's activities during their browsing time. 
The cookies used by the website are associated only with an anonymous user and their computer, and do not provide the user's personal data by themselves. 
Through the use of cookies it is possible that the server where the website is located, recognizes the web browser used by the user in order to make browsing easier, allowing, for example, access to users who have registered previously, access to the areas, services, promotions or contests reserved exclusively to them without having to register for each visit. They are also used to measure the audience and traffic parameters, monitor the progress and number of entries. 
The user has the possibility to configure his browser to be notified of the reception of cookies and to prevent its installation on his computer. Please consult the instructions and manuals of your browser to expand this information. 
To use the website, it is not necessary for the user to allow the installation of cookies sent by the website, or the third party acting on their behalf, without prejudice to the need for the user to initiate a session as such in each one of the services whose service requires the previous registration or "login". 
The cookies used on this website are, in any case, temporary in nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.

IP ADDRESSES 
The website's servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is registered in a server activity file duly registered that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.

SECURITY 
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of the access controls. 
Any recruitment process or that involves the introduction of personal data of a high nature (health, ideology, ...) will always be transmitted through secure communication protocol (Https: //, ...), so that no third party has access to information transmitted electronically.

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