Shipping and return
Shipping Policy
The packages are generally sent at the latest two hours after receipt of the payment and are sent through Post PAQ 72h, SEUR 24h or TIPSA 14h transport of your choice with tracking and signature delivery, the above-mentioned shipments are not valid For CANARY ISLANDS, if you need a shipment to CANARY ISLANDS you must choose shipping by CERTIFIED MAIL. Whatever the choice you make the shipment, you will be provided with a tracking number of your package so you can know the status of the shipment at all times.
Shipping costs include handling and packaging costs , as well as shipping costs . They can contain a fixed, while transport rates vary according to the total shipping weight. We advise you to group your items in one order. We do not accept two different orders in one shipment, and shipping rates will apply separately. Your package is sent protected (if you want to add insurance for your package you can request it by mail), special attention is paid to protect the contents of the packages sent.
The boxes and wrappers are consistent with the size of the items purchased to ensure the protection of the products shipped.
Shipping (Within the peninsula)
We ship orders the same day payment is received. Orders will be sent at 5:30 p.m. on the current day , for this to be possible they must have been placed before 5:00 p.m. in order to have material time to verify payment. Orders are delivered on weekdays from Monday to Friday. ** If you choose the TIPSA 14h option, you can pick up your package at the TIPSA office in your area (consult before ordering to indicate which office corresponds to you).
Important: You must take into account the time at which you make the purchase, if an order was placed later than 17:00 hours of the current day, it will not be sent until the next day, so the 24 hours to count They are from the departure of the shipment and not from the moment the purchase is made.
Please note that if you pay by transfer from a bank other than BBVA, the payment may take 24 hours to complete, which causes a delay in the departure and receipt of the order.
If we have any problem with the order we will contact you to inform you and decide about it.
Shipments to the Balearic Islands
Only by SEUR 24h or Certified Mail.
Shipping to the Canary Islands, Ceuta and Melilla.
Only by Certified Post.
The estimated time of arrival is 2-4 business days since payment is received.
Important: You must take into account the time at which you make the purchase, if an order was placed later than 17:00 hours of the current day, it will not be sent until the next day, so the 24 hours to count They are from the departure of the shipment and not from the moment the purchase is made.
- For Ceuta , Melilla , Baleares and Canarias we send it by Certified Mail and it will have an additional cost of 2 Euros, approximate delivery time 3 days. They will only be made by our CERTIFIED MAIL option.
Payment Methods:
You can pay with:
-Credit card through Paypal (it is not necessary to create a Paypal account).
- PayPal.
-Transfer or deposit in bank account (if you pay through deposit or transfer it will cost € 1.5 less per order or 3.4% + € 0.35 of the value of your cart if it applies to the promotion, consult the commercial if have any questions).
Orders are sent through the courier company SEUR 24h , TIP-SA 14h or by CORREOS PAQ 72h . Once your order has been shipped you can follow it through a locator that we will add to the status of your order. You can choose Correos as the cheapest company but keep in mind that the packages sent by Correos usually arrive between 48 hours or the end of the contracted period ---> 72 hours.
Returns:
If you are not 100% satisfied with your order, you can return the package without any problem during the 7 days following the receipt of your order (provided that the product is intact, unopened and in the same state that you received it, it is say, with the original packaging ).
From AleluÁ we believe that you deserve the best online shopping experience so we put all our effort to achieve it. If you are not happy with your order you can send us the package received with any transport agency * and we will refund the amount corresponding to the value of the product with a simple and fast process.
For any doubt or question you can call 601.231.514. From 9-14h and from 16-20: 30h.
* Requires tracking number.